FAQ
Orders
My order arrived damaged—what should I do?
My order arrived damaged—what should I do?
If your package looks visibly damaged on arrival, please decline it and return it to the delivery company. Notify us immediately of the issue. However, if the damage wasn’t apparent until after opening the package, please contact us right away with photos showing the damage in full, along with a clear photo of the shipping label.
I received the wrong item(s)—what should I do?
I received the wrong item(s)—what should I do?
Please reach out to us right away and include a photo of the incorrect item along with your order number. We’ll work quickly to resolve the issue.
Can I Track my order?
Can I Track my order?
Yes, you can! Once your package ships, you’ll receive tracking details by email—if you don’t see it, please check your spam folder. For shipments sent via postal services, tracking should continue with your local post office once it’s in their hands. If your post office doesn’t offer online tracking, you may need to contact them directly. In some cases tracking may not be available.
Please keep in mind that delays may occur due to customs inspections. If you’re still unable to track your package, feel free to reach out to us for assistance.
Can’t find the answer to your question?
Can’t find the answer to your question?
Feel free to reach out to us directly, and we’ll get back to you within 1-2 business days!
Payments and delivery
When can I expect my order to be shipped?
When can I expect my order to be shipped?
Once your order is processed, we aim to ship it as quickly as possible. Typical processing time is within 1-3 business days, after which you’ll receive a confirmation email with tracking details. If there are any unexpected delays, we’ll notify you promptly.
Where do you ship?
Where do you ship?
We currently ship to a wide range of locations worldwide. For specific availability in your country, please check our shipping options at checkout. If you have any questions about international delivery or potential restrictions, feel free to contact us!
How can I track my order?
How can I track my order?
Once your order has shipped, you’ll receive an email with tracking details. Simply follow the link to track your package’s journey! If you can’t find the email, please check your spam folder or contact us for assistance.
How can I pay?
How can I pay?
We accept a variety of secure payment methods to make your checkout experience smooth and convenient including credit card, Google Pay or PayPal. Simply select your preferred option at checkout. If you have any issues or specific questions about payment, feel free to reach out to us!
Can’t find the answer to your question?
Can’t find the answer to your question?
Feel free to reach out to us directly, and we’ll get back to you within 1-2 business days!
Returns and refunds
How can I return something?
How can I return something?
If you need to return an item, please contact us as soon as possible (up to 7 days after delivery) to initiate the return process. We’ll guide you through the steps, including providing any necessary return labels and instructions. Please ensure the item is in its original condition and packaging. Once we receive and process the return, we’ll notify you and issue a refund or exchange as applicable. If you have any questions along the way, just let us know—we’re here to help!
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, we offer exchanges! If you’d like to exchange an item, please contact us, and we’ll help set it up. Once we receive the original item in its original condition, we’ll send out the replacement. If the item you’d like to exchange is unavailable, we’ll guide you through other options, such as choosing a similar item or processing a return instead.
Can I get shipping costs refunded when returning an item?
Can I get shipping costs refunded when returning an item?
Shipping costs are non-refundable. However, if the return is due to an issue on our end—such as receiving a damaged or incorrect item—we’ll cover the return shipping costs. For any other returns, shipping fees will generally not be refunded. If you have questions about a specific return, feel free to reach out, and we’ll clarify based on your situation!
Can’t find the answer to your question?
Can’t find the answer to your question?
Feel free to reach out to us directly, and we’ll get back to you within 1-2 business days!
Everything else
I’m an artist—can I sell my art on your shop?
I’m an artist—can I sell my art on your shop?
We’re always excited to collaborate with new talent! If you’re interested in showcasing your art on our shop, please reach out with samples of your work and a brief introduction. We’re open to partnering with artists whose style aligns with our vision and look forward to exploring the possibilities of featuring your creations!