Shipping policy

We aim to provide a top-notch shopping experience at our online shop, with timely delivery being a crucial part of it. Our delivery policy is outlined below to give you a better understanding of what to expect from us:

Delivery Options

Our customers have several delivery options to choose from, like standard delivery and express delivery. These options along with the estimated delivery timeline are displayed during the payment process.

Delivery Charges

Delivery cost is calculated based on the parcel weight, size, and destination. These charges will be displayed to you during the payment process.

Order Processing Duration

We endeavor to process every order within a 24-48 hour timeframe after receiving it. Please be aware, however, that the processing time may fluctuate during high-traffic shopping periods.

Delivery Timeline

The delivery timeframe depends on your location and the delivery method chosen. We have teamed up with respected courier services to make sure your orders get to you promptly and efficiently. Nevertheless, unpredictable factors like adverse weather conditions, natural disasters, or customs procedures and courier delays might affect the delivery timeline.

Order Monitoring

As soon as your order is dispatched, we will provide you with a tracking reference that allows you to follow your delivery progress. You can do this via our website or the courier's webpage.

Delivery Constraints

We do not send to post office boxes or APO/FPO addresses. We also withhold the right to cancel orders that appear fraudulent or breach our delivery policy.

For inquiries or issues related to our delivery policy, feel free to reach out to our customer service team at support@whaleden.com. We're always ready to handle any questions, concerns or problems you might have.